FAQ
FAQ about ETH, TRX, BTC and other wallets
Common Questions
- What to do if the transfer is successful but not received by the recipient?
- What Should I Do If I Haven’t Received Tokens in imToken?
- Error “invalid”or “incorrect length” when importing mnemonic
- What should I do if I transfer tokens to the wrong address?
- Why Some Tokens Do Not Have a Price
- Imported or restored a wallet but can't find your tokens?
TRX Wallet
- Simplified TRON USDT Transfers with One-Click Energy Rental
- What should I do if my TRX wallet shows “Insufficient TRX to pay transaction fee”?
- How to activate your TRX wallet?
- How to get bandwidth and energy?
- What should I do if my USDT transfer failed?
- Why do transfers still consume TRX after staking?
ETH Wallet
- What should I do if I see “Insufficient ETH to pay the transaction fee”?
- Received a Token Notification but Don’t See the Token?
- How to Sign ETH/BTC Messages in imToken?
- What should I do if the transfer shows "Pending"?
- What should I do if the transfer shows "Unsubmit"?
- What should I do if the transaction shows “Failed”?
TON Wallet
BTC / BCH / LTC Wallet
- How to add Bitcoin addresses?
- Can I transfer BTC between BTC addresses that start with 1, 3, bc1p, and bc1q?
- What is Bitcoin wallet child address?
- How to export the private key of BTC child address
- How to use BTC child address to receive tokens?
FIL / ATOM Wallet
DOT / KSM Wallet
- Error “Request timeout, please check your connection and try again” when transferring KSM or DOT
- My DOT wallet balance turns zero after a transfer, why?
- I have unbound my DOT, why does it still show locked?
- I have waited for 28 days for DOT unbonding, why is it not yet received?
- Why didn't I receive the protocol incentives after I delegated DOT?
- What is Tip？
CKB / EOS / XTZ Wallet
- How to use CKB wallet to transfer tokens?
- How to use Tezos (XTZ) wallet to transfer funds?
- How do I transfer EOS tokens from my ETH address?
- How to create a Vaulta account?
- Error “Insufficient CPU” When Transferring in Vaulta Wallet
- Why do I pay to register a Vaulta account?